Privacy Policy

How we collect, use, and protect your information

Last Updated: June 2025

Humane Wildlife Control Services, LLC, doing business as Humane Wildlife Control Solutions ("HWCS," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at humanewildlifecontrolsolutions.com (the "Site"), contact us, or use our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote on our Site;
  • Call our office or speak with a representative;
  • Schedule or receive services from HWCS;
  • Sign a service agreement;
  • Make a payment;
  • Opt in to receive text messages or email communications;
  • Communicate with us by any other means.

This information may include:

  • Contact Information: Name, home or business address, email address, and phone number (including mobile number);
  • Service Information: Property address, description of wildlife issue, and service history;
  • Payment Information: Credit card or check information (processed securely through our payment processor; we do not store full card numbers);
  • Communications: Records of your communications with us, including call recordings (where permitted by law) and text message history.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

  • IP address and general geographic location;
  • Browser type and version;
  • Operating system;
  • Pages visited and time spent on each page;
  • Referring website or search terms used to find our Site;
  • Device identifiers.

This information is collected through cookies, web beacons, and similar tracking technologies. See Section 7 (Cookies) for more information.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as lead generation platforms, referral partners, or booking services through which you may have contacted us. We handle such information in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage services: Scheduling appointments, dispatching technicians, delivering services, and managing your account;
  • To communicate with you: Sending appointment confirmations, service updates, invoices, and responding to your inquiries via phone, email, and/or text message;
  • To send SMS/text messages: If you have opted in, sending transactional and/or promotional text messages as described in our Website Terms & Conditions;
  • To process payments: Billing for services rendered and managing payment records;
  • To improve our Site and services: Analyzing usage patterns, troubleshooting issues, and enhancing user experience;
  • For marketing purposes: Sending promotional communications about our services (you may opt out at any time);
  • For legal and compliance purposes: Complying with applicable laws, enforcing our agreements, and protecting our legal rights;
  • For safety and security: Detecting and preventing fraud, abuse, and other harmful activities.

3. SMS / Text Message Data

This section specifically addresses how we handle data related to our SMS/text messaging program in compliance with 10DLC carrier regulations and the Telephone Consumer Protection Act (TCPA).

3.1 Collection of Mobile Numbers

We collect your mobile phone number when you provide it to us through our website forms, over the phone, or in person. We use your mobile number to send you text messages only when you have provided express written consent to do so.

3.2 Use of Mobile Numbers for SMS

Your mobile phone number is used solely to send you text messages related to:

  • Appointment scheduling, confirmations, and reminders;
  • Technician dispatch and arrival notifications;
  • Service updates and follow-ups;
  • Invoices and payment confirmations;
  • Promotional offers (only if you have separately opted in to marketing messages).

3.3 No Sharing of Mobile Numbers for Third-Party Marketing

We do not sell, rent, lease, or share your mobile phone number with any third party for their own marketing or promotional purposes. Your mobile number will not be used by any third party to send you unsolicited text messages.

3.4 Opt-Out

You may opt out of receiving text messages from HWCS at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message and will not receive further text messages, except as may be required in connection with an active service agreement. For help, reply HELP or contact us at 877.9.HUMANE.

3.5 Message and Data Rates

Standard message and data rates may apply to text messages sent to and from HWCS. HWCS is not responsible for any charges imposed by your mobile carrier.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our business, including:

  • Payment processors (to process credit card and check payments);
  • Customer relationship management (CRM) software providers;
  • SMS/messaging platform providers (to deliver text messages on our behalf);
  • Scheduling and dispatch software providers;
  • Website hosting and analytics providers;
  • Email marketing platforms.

These service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency subpoena).

4.3 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect the rights, property, or safety of HWCS, our customers, or others; to enforce our agreements; or to investigate potential violations of our policies.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

Specifically:

  • Customer service records are retained for a minimum of 7 years;
  • Payment records are retained as required by applicable tax and financial regulations;
  • SMS opt-in and opt-out records are retained for a minimum of 4 years in compliance with TCPA requirements.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Secure (HTTPS) transmission of data on our Site;
  • Access controls limiting who within our organization can access personal information;
  • Use of reputable, security-certified payment processors;
  • Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Necessary for the Site to function properly;
  • Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics);
  • Marketing Cookies: To deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site. By continuing to use our Site, you consent to our use of cookies as described in this policy.

8. Third-Party Analytics and Advertising

We may use third-party analytics services (such as Google Analytics) and advertising platforms to help us understand Site usage and deliver relevant advertising. These third parties may use cookies and similar technologies to collect information about your use of our Site and other websites. Their use of this information is governed by their own privacy policies.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you;
  • Correction: The right to request correction of inaccurate or incomplete information;
  • Deletion: The right to request deletion of your personal information, subject to certain exceptions;
  • Opt-Out of Marketing: The right to opt out of receiving marketing communications from us at any time;
  • Opt-Out of SMS: The right to opt out of text messages by replying STOP (see Section 3.4).

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within a reasonable timeframe.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, please contact us as described in Section 13.

12. Links to Other Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.